Returns & exchanges
Returns
All art works are hand made upon request. Production will start directly after an order is confirmed. Orders can be cancelled within 5 days. We offer a refund of the full amount.
Exchange
Artworks will only be exchanged if damaged through shipment. We ship all our art works in protective packaging to secure they will arrive in perfect condition. However, if you for any reason receive a damaged art work which does not correspond to your original purchase, please contact us at info@jacobusfrida.com as soon as possible or the latest within 2 days from the date of received delivery. Please document all damages, including the outside packaging and include them in the email to us. Without images of both product and packaging, we will not be able to issue a refund or replace your product.
Refund
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to ten business days for your refund to be processed from the moment the order is received at the office.
Contact
For any further questions please reach out via: info@jacobusfrida.com